PEM is a separate control panel that offers providers, resellers, and costumers to manage their services remotely. They can purchases additional resources and upgrade plans here too. They can make payments and manage their accounts from the PEM. PEM is an easy way to keep up to date on payments and upgrades. Its an easy, simple to set up helper.

PEM provides separate control panels for the provider, resellers and end-customers. The control panels can run on one or more dedicated GUI servers that are separate from the application logic servers. This allows the hosting provider to distribute the load and improve scalability.

Customers can use one login to access and manage all of their services, even if the physical resources reside on different servers. They can purchase additional resources or upgrade service plans while they are inside the control panel. Customer account and payment information is available directly from their control panel.

The Provider Control Panel is a browser-based control center that supports centralized resource and customer management. From a single control panel the service provider is able to see all the data center resources. Functionality available from the Provider Control Center depends on the PEM OSS/BSS components installed in the system.

Using the Roles and Privileges mechanism providers are able to grant access to their staff in a very granular manner.

A brandable browser-based control panel is available for resellers. The Reseller Control Panel can be customized to fit the look and feel of the reseller's website and corporate style. Resellers are able to control the access for their own staff using the powerful Roles/Privileges mechanism.

Control panels for the reseller and his customers can be accessed by the URL different from the provider's URL. Reseller's control panels and panels for his customers can be under his own domain.

The look and feel of the browser-based control panels for the end-customers can be customized by the provider or resellers. One installation of PEM OSS can provide services under multiple brands. Each brand can have it's own access URL and design. The single-login customer control panel allows management of all the customer packages purchased from the vendor, even multi-platform services. This single-login customer control panel allows managing all types of services the customer has purchased from the vendor: domain parking, shared hosting, VPS, dedicated hosting.